Terms and Conditions
Welcome to Soap Poetry’s website. By using our site and purchasing our products, you agree to the following terms and conditions.
1. General Information
All products are handmade with care using organic ingredients. Variations in color, texture, and scent may occur due to the artisanal nature of our goods.
2. Product Use
Our products are for external use only. Please read the ingredient list carefully to avoid allergic reactions. Discontinue use if irritation occurs and consult a healthcare professional if necessary.
3. Pricing and Payment
All prices are listed in £ GBP sterling, and include applicable taxes unless stated otherwise. Payments are processed securely, and we do not store your payment information.
4. Shipping and Delivery
4.1 Delivery Services. We ship within the UK using Royal Mail unless otherwise stated. Delivery costs and options will be shown at checkout.
4.2 Dispatch Times. We aim to dispatch orders promptly. Estimated delivery times are provided as guidance only and may vary during busy periods.
4.3 Accuracy of Address. Your order will be shipped to the address you enter at checkout. Please check these details carefully. We will always try to spot mistakes, but cannot be held responsible for parcels that are delayed or returned due to incorrect addresses.
4.4 If You Are Not Home. If no one is available to receive the parcel and it cannot be posted through your letterbox, Royal Mail will leave a card or email explaining how to rearrange delivery or collect from a local depot.
4.5 Uncollected Parcels. If a parcel is returned to us as undeliverable or uncollected, we can resend it, but an additional delivery charge will apply. If you prefer a refund instead, we will refund the product cost only (not the original delivery fee).
4.6 Delays Outside Our Control. We are not liable for delays caused by events outside our control (e.g., postal strikes, severe weather, seasonal backlogs). If such an event occurs, we will update you when possible, and you may cancel your order if the delay becomes substantial.
4.7 When the Product Becomes Yours. Responsibility for the goods passes to you once they are delivered to the address provided.
5. Returns and Refunds
Due to the personal nature of our products, we do not accept returns. If your order is incorrect or arrives damaged, please contact us within 7 days of delivery for assistance.
6. No Resale
Our products are intended for personal use only and may not be resold or redistributed without prior written consent from Soap Poetry.
7. User Data
We respect your privacy and handle your personal data in compliance with UK data protection laws. For details on how we collect, use, and store your data, please refer to our Privacy Policy.
8. Intellectual Property
All content, images, and branding on this website are the property of
9. Links To Other Websites
You may find links to third party websites on this Website. We have not reviewed all of these third party websites and we do not control and are not responsible for these websites, or their content or availability. If you visit any Website via a link on this Website you do so at your own risk.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
10. Limitation of Liability
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Scotland, England, Northern Ireland and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts South Ayrshire, Scotland.
12. Contact Us
For inquiries or concerns, please contact us at [Email Address].
By using our website, you acknowledge that you have read, understood, and agree to these terms and conditions.
